21tbajee Privacy Policy —
Your Data, Our Responsibility

We collect various types of information when you create an account or use 21tbajee. The purpose is to provide you with the best service and keep your account secure. We only collect data that is genuinely necessary to deliver our services.

Information You Provide Directly

When you register or use our services on 21tbajee, we collect the following information:

• Full Name & Date of Birth
• Mobile number and email address
• Residential Address
• Payment Details (Mobile Pay/Nagad/Rocket Number)
• Documents submitted for KYC verification (NID, passport, etc.)
• Records of conversations with the support team

Automatically Collected Data

Some information is collected automatically while you use the site. This data is used primarily to improve platform performance and ensure security.

21tbajee uses your information only for defined purposes. Your data is never used for unnecessary or harmful ends. Below, we clearly outline the reasons your information may be used.

Primary Use

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and answer your questions.
• KYC Verification: To meet legal obligations and prevent fraud.
• Security: To detect and prevent suspicious activity.

Secondary Use (With Your Consent)

• To send you personalized bonus and promotional offers.
• To keep you informed about new platform features and updates.
• User experience research and improvement.

21tbajee retains your data only for as long as necessary. How long we keep it depends on the type of information and applicable legal requirements.

Retention Period

Once the retention period expires, data is securely deleted or anonymized. If you request account deletion, all data except what we are legally required to retain will be permanently deleted within 30 days.

21tbajee does not sell your personal data to any third party. However, limited information may be shared in certain specific circumstances. Each of those situations is clearly explained below.

When Your Information May Be Shared

• Payment Processors: Minimum data required to process payments via Mobile Pay, Nagad, or Rocket.
• KYC Verification Services: Approved service providers for identity verification.
• Law Enforcement: When required by court order or government directive.
• Fraud Prevention: To regulatory authorities investigating financial crimes.

What We Will Never Do

• We will never sell your data to advertisers.
• We will not use your data for marketing purposes without your consent.
• We will never share your transaction details with unrelated third parties.

21tbajee uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: To maintain your login session and keep core site functions running. Disabling these cookies will prevent the site from working properly.
• Performance Cookies: To understand which parts of the site receive the most traffic. This information is completely anonymous.
• Functionality Cookies: To remember your language preferences, theme settings, and similar choices.
• Marketing Cookies: Only with your consent, to show you relevant promotions.

Every user of 21tbajee holds specific rights regarding their personal data. These rights are recognized under international data protection laws.

• Right of Access: The right to know what personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Restrict Processing: The right to request that the use of your data be restricted in certain circumstances.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to the use of your data for specific purposes.
• Right to Withdraw Consent: The right to withdraw marketing consent at any time.

To exercise any of these rights, Help Center's to submit your request. We typically process all requests within 7 business days.

21tbajee is strictly for users aged 18 and above. We do not knowingly collect any information from minors. Age verification is mandatory at registration, and anyone under 18 will not be permitted to create an account.

If we become aware that personal data of a minor has been collected, that data will be deleted immediately and the associated account will be closed.

21tbajee has implemented industry-standard technical and administrative measures to protect your data. Our security infrastructure is built to international standards and is regularly updated.

Technical Safeguards

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Encrypted database — to protect stored data.
• Two-Factor Authentication (2FA) support.
• Automated suspicious activity detection system.
• Regular penetration testing and security audits.

Administrative Safeguards

• Only authorized personnel have access to user data.
• All staff have signed confidentiality agreements.
• A complete log of data access is maintained at all times.
• Regular staff training and awareness programs.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to us. Our data protection team is always ready to help.

Contact Methods

• Email: support@21tbajee.bet
• Help Center: Help Center Page
• FAQ: FAQs

We typically respond within 24–48 hours. Complex matters may take up to 7 business days to resolve.