What should I do if I forget my password?

Click "Forgot Password" on the login page. Enter the mobile number you used during registration — you'll receive an OTP. Use the OTP to set a new password. The whole process takes under 2 minutes. If the OTP doesn't arrive, check your spam folder or wait 2 minutes and try again.

What if my account gets temporarily suspended?

Entering the wrong password 5 times in a row will lock your account for 30 minutes. Wait it out and try again, or reset your password. If your account is suspended for another reason, email support@21tbajee.bet — you'll hear back within 24 hours.

How do I complete KYC verification?

KYC verification is required before your first withdrawal. Go to the Profile section and upload photos of the front and back of your national ID or passport, along with a selfie. Verification typically completes within 6–12 hours. Make sure your photos are clear and legible.

Can I change my mobile number?

For security reasons, your mobile number cannot be changed directly. You'll need to contact our support team for assistance. Submit proof of ownership of the old number along with your new number, and the process will be completed within 48 hours.

How to deposit with Mobile Pay

Go to the Cashier section → select Mobile Pay → enter the amount → send money via Mobile Pay to the designated 21tbajee payment number using "Send Money" → submit your transaction ID. Your balance is usually credited within 5 minutes. Important: always use "Send Money", not "Payment".

Your deposit went through but the balance hasn't updated — what should you do?

Wait 15 minutes first. If it still hasn't gone through, contact us via live chat or email with your transaction ID. Keep a screenshot of the confirmation SMS from Mobile Pay — it helps resolve issues faster.

What are the minimum and maximum deposit limits?

The minimum deposit at 21tbajee is ৳200. You can deposit up to ৳50,000 per day, though limits may vary by payment method. Verified accounts may be eligible for higher limits.

Is 21tbajee support available 24 hours a day?

Yes, 21tbajee's live chat support is available 24/7. You can also reach us by email — responses typically come within 24 hours. Support is available in Bengali, so there's no language barrier.

I've made a deposit but my balance hasn't updated — how long should I wait?

Your balance is usually credited within 5–10 minutes. If it hasn't appeared after 15 minutes, contact live chat with your transaction ID. Without a transaction ID, resolving the issue takes longer — so always save it.

How many times should I contact support for the same issue?

Opening multiple tickets for the same issue can delay your resolution. Submit one ticket and keep the reference number. If you haven't heard back within 24 hours, follow up using the same reference number.

Can I cancel a withdrawal request?

A withdrawal request can be cancelled from the Cashier page while it's still "Pending". Once it moves to "Processing" or "Approved", cancellation is no longer possible. If you need to cancel quickly, reach out via live chat.

What should I do if my account is hacked?

If you suspect anything, change your password immediately and notify support. 21tbajee will lock the account and launch an investigation right away. Keeping two-factor authentication (2FA) enabled significantly reduces the risk of this happening.

Can I delete my account on 21tbajee?

Yes, if you'd like to permanently close your account, email support@21tbajee.bet. Make sure to withdraw any remaining balance beforehand. Once the account is deleted, re-registering with the same mobile number may not be possible.

21tbajee | Help Center — Account, Payment and Betting Support

Payment Methods	Minimum	Maximum (per day)	Processing Time	Status
Mobile Pay	৳500	৳30,000	15–30 minutes	Active
Nagad	৳500	৳25,000	15–30 minutes	Active
Rocket	৳500	৳20,000	30–60 minutes	Active
Bank Transfer	৳2,000	৳1,00,000	1–3 Business Days	Active
Crypto (USDT)	৳1,000	Unlimited	10–30 minutes	Active

21tbajee Help Center — Detailed Guides

Running into minor issues on an online betting platform is completely normal. Sometimes a deposit gets stuck, a login fails, or a bonus doesn't credit properly. Knowing how to handle these situations means you won't have to stress unnecessarily. The 21tbajee Help Center exists for exactly that reason — so you can resolve most issues on your own.

Keeping the experience smooth and uninterrupted for Bangladeshi bettors is our top priority. That's why our support team is available 24/7, seven days a week. That said, many common issues can be resolved by following the guides on this page — no need to contact support at all.

Beginner's Guide for New Users

There are a few basics to know when you open your first 21tbajee account. The mobile number you register with will be used for everything — login, password resets, withdrawal verification — so keep it active at all times.

Before making your first deposit, take a moment to browse the Cashier section. Knowing which payment methods are supported and what the minimum deposit amount is will save you a lot of trouble later. At 21tbajee, Mobile Pay and Nagad are widely regarded as the fastest and most reliable options.

Confused about a bonus or promotion?

Bonuses are the most common topic our support team hears about. The usual source of confusion is the wagering requirement — how many times you need to bet the bonus amount before you can withdraw it. For example, a ৳100 bonus with 10x wagering means you need to place ৳1,000 in bets before withdrawing.

Every bonus offer on 21tbajee has its terms and conditions listed right alongside it. Read them before claiming. A common mistake is mixing up the bonus balance with the main balance — these are separate and have different rules.

The welcome bonus is generally available on your first deposit only. Opening multiple accounts from the same device or network may result in your bonus being cancelled — this is part of 21tbajee's terms.

Having trouble during live betting?

During live betting, odds may change suddenly or you may see a message that your bet wasn't accepted. This is usually caused by a connection issue or odds updating in real time. Simply refresh the page and try again.

To check whether a bet was placed successfully, go to the "My Bets" section. You'll find a full list of your bets and their statuses there. If it looks like a bet was deducted twice, check your transaction history and contact support.

App Issues

The 21tbajee mobile app is available on both Android and iOS. If the app won't open after installation, restart your device. On Android, you may need to allow installation from "Unknown Sources" — enable this in your settings. On iOS, you may need to trust the developer certificate the first time you launch the app.

Skipping app updates may cause certain features to stop working. 21tbajee regularly releases updates with new features and bug fixes, so always make sure you're on the latest version.

Responsible Betting & Self-Exclusion

21tbajee believes betting is entertainment, not addiction. If you feel things are getting out of hand, you can set up self-exclusion or deposit limits through the Help Center. These options are available in your profile settings.

Setting a daily, weekly, or monthly deposit limit will prevent you from depositing beyond the specified amount. Enabling self-exclusion will lock your account for a set period. For more details on this, Responsible Gaming page.

21tbajee Help Center — find answers to all your questions right here

Help Categories

Fixing Account & Login Issues

Common Questions About Deposits

Withdrawals — Methods & Timelines

Contact the support team

Easy Steps to Report an Issue

Identify the type of issue

Take a screenshot

Contact us via live chat or email

Save your reference number